In previous blogs I looked at why HEIs are looking more closely at Attendance Monitoring and what they are doing to improve retention.  Now let’s consider the practical solutions.

If a technical solution is adopted, it has to be decided whether what is being measured is the presence of a card or the presence of a person.  If the former, “buddy tapping” can be a problem, as students register their absent friends (although the fact that a student has asked a friend to register them could be evidence of continued engagement).  Biometric solutions have been introduced at some UK HEIs without major objections.  After all, many students arrive at university having previously been accustomed to finger scanning to obtain their school meals.  On the other hand, this requires an extra step in the enrolment process, and tests have shown that it takes students a little longer to learn how to present their fingers for a quick scan – but this improves over a period of a few weeks.

Whatever, it is obviously desirable to ensure the requirement to register up to 300 students in a lecture theatre doesn’t take several minutes out of the teaching time available.  And even if they do register at the start, how do you know they stayed for the lecture?

There isn’t a “one size fits all solution” – the answer needs to be practical, scalable, and unobtrusive.  Roehampton University believed it was preferable to conduct a pilot before committing to a full solution, in order to test:

–      Student and staff feedback

–      Time requirement for enrolment and registration

–      Ease of implementation and the robustness/reliability of the technology

–      Accuracy and consistency of data

–      Efficient record keeping and reporting of student attendance data

–      Ability to identify students who may need additional support early

–      Reduction in staff time, resource and cost for handling data

–      Increased time available to analyse and use the data to support students

–      Efficient attendance monitoring process for international students

Nigel Smith at Nottingham Trent University reckons that 32 UK HEIs are doing Attendance Monitoring – I wonder what the rest are doing to address these growing issues.  In future blogs I will address the issues of enhanced student success that can come from better attendance monitoring, and the financial impact of the UK’s new university funding regime on retention.

Fenbrook Consulting advises Higher Educat6ion Institutions on the business and technical aspects of campus card systems

In the previous blog I looked at some of the reasons why Attendance Monitoring has risen up the agenda in Higher Education.  Now let’s look at some of the factors in considering what to do.

Simply the fact that attendance is being monitored can help – students knowing that if they are absent, they will be missed.  And some studies have shown that staff resistance to monitoring is greater than that of students, who often see lenience towards their non attending peers as “unfair”.

The reporting is at least as important as the monitoring.  Once a student has been identified as not attending (you need to decide what thresholds will trigger this), there need to be “pastoral care” systems which kick in to address the problem and prevent “silent withdrawal”.  This would typically start with automatically generated texts or emails to the student (“We missed you.”), then escalating to personal contact and problem resolution where necessary.  Manchester Metropolitan University has compiled this (probably not exhaustive) list of potential problems:

–      Poor English

–      Dyslexia

–      Study skills

–      Wrong course

–      Lacking commitment

–      Substance abuse

–      Medical/psychiatric problems

–      Lack of ability

–      Personal problems

–      Finance – overworking

–      Visa/benefit fraud

Paper systems are in use at some HEIs – the obvious issues with this approach is that they are labour intensive, data is often incomplete or inaccurate, and may take several days or more to recognise a student problem, which may be too late to affect retention.

In the next blog I’ll discuss the practical options to monitoring attendance.

(Fenbrook Consulting advises Higher Education Institutions on the business and technical aspects of campus card systems.)

In a previous blog, I said that Attendance Monitoring has been on the agenda of Higher Education Institutions (HEIs) in the UK for a few years now, and that one of the main drivers for this concerns the desire to improve student retention, especially for recruiting universities, which rely on attracting and retaining sufficient student numbers to provide their required level of funding.

This has become even more important as fee levels rise and the culture shifts towards students and parents being considered as “customers” or “clients”. It turns out that not many HEIs know how much it costs them to recruit a student, or how much it costs them if a student leaves prematurely. But I have seen figures from Mark Byrne at Southampton Solent University which show the lifetime cost to an HEI of a student leaving early could be over £25,000 and rising for a UK student, and even more for one from overseas. As fees rise and students and parents become choosier about which HEI to attend, it will be increasingly important to be able to demonstrate the use of modern technology to ensure value for money is provided.

Some HEIs have also started to consider the value of attendance data in the event that they are challenged by a student or parent for academic failure in an “expensive” course. And some professional courses require 100% attendance, such as Health and Social Work.

Another driver in some institutions is the desire to make better use of facilities, as the cost of maintaining buildings rises and there is heightened awareness of environmental impacts. Attendance monitoring can help to spot under used facilities, which can aid efficiency and reduce carbon footprints.

In the next blog I’ll talk about the approach to attendance monitoring and pastoral care.

Fenbrook Consulting advises Higher Education Institutions on the business and technical aspects of campus card systems

What’s driving this initiative and how are they doing?

There are two main drivers for Attendance Monitoring: the first concerns the desire to improve student retention, especially for recruiting universities, which rely on attracting and retaining sufficient student numbers to provide their required level of funding.  This has become even more important as fee levels rise and the culture shifts towards students and parents being considered as “customers” or “clients”.  It turns out that not many HEIs know how much it costs them to recruit a student, or how much it costs them if a student leaves prematurely.  But I have seen figures from one university which shows the lifetime cost of a student leaving early could be over £25,000, and rising.

Several studies have shown that there is a strong correlation between non attendance and early withdrawal.  Universities believe that identifying early that a student has withdrawn from regular attendance, and taking prompt remedial action, can make a big difference to whether a student leaves or not.  Most of them currently have manual, paper based systems which are labour intensive, prone to error and can take several days to identify that a particular student is not attending, which makes it hard to take quick and effective remedial action with that student.

The other driver is the requirement of the UK Border Agency for HEIs to report on the non attendance of non-EU students.  If such a student misses 10 consecutive “interactions” with his university, then there is a legal requirement to report this to the UKBA.  The two drivers can overlap – in some cases, HEIs have started with the aim of complying with UKBA, only to realise that a solution can address retention as well.

Electronic campus card solutions are emerging to help HEIs achieve these objectives.  There is no “one size fits all” answer – it depends on where the university is starting from.  I’ll talk more about these in future blogs.